How to Order (Non-Practitioners)

1) Find a practitioner

Our DNA tests and reports are designed for professional use, so we recommend you find a practitioner trained in nutrigenomics, who can consider your health concerns and advise you on which reports are best for you and support you once you have the results. See Lifecode Gx® trained practitioners if you’re not working with a practitioner already.

2) Practitioner places the order

Your practitioner places the order on your behalf. One Lifecode Gx® DNA test is required for each new order, and can be used for as many reports as your practitioner has suggested (each report looks at a specific health area). Either you pay the practitioner or pay us directly, in which case we will email you a payment link. The test kit is sent directly to you (sometimes the practitioner may give you the test in a clinic).

3) Take DNA sample (cheek swab)

The DNA test is a simple, non-invasive cheek swab that is easy to do at home. The only requirement is to abstain from eating/drinking for at least 1 hour before testing. Rub the swab against the inside of both cheeks for one minute and place in the tube with the stabilising capsule. More information is available in the ​How to do the test support document.

4) Return with the signed consent form

We cannot process an order without a signed consent form so please ensure it is returned with the sample in the pre-addressed envelope. There are no special storage or transport requirements and you can return on any day. The envelope can simply be dropped into a post box, but if you choose to take it into a post office and they query the PO Box number, our label is correct – some smaller post offices may not have up to date records.

The return address within the UK is:

If you are overseas, a courier charge is added to the price when the test is ordered. We supply packaging labelled for customs, but you pay for returning the package to the UK (courier or tracked delivery is recommended). The package is low weight and no special paperwork is required. As DNA samples with the stabilising capsule are stable for several weeks it is not necessary to use an express service.

As the sample has 'No Commercial Value' it is exempt from customs duties inbound to the UK. If customs and import duties are charged, the returning party will be responsible to pay these duties and fees.

Overseas packages should be returned to:

5) Wait for the reports to be generated

Results are ready about two weeks after sample receipt. Please check with your practitioner for updates. We'll email your practitioner when your reports are ready, and they will be in touch to share them with you and arrange to go through the results.

Please note that we do not produce paper copies of reports.

6) Additional reports

For a period of 6 months from when we receive your sample, we can add other reports to your order using the data from your original DNA sample. Your practitioner will be able guide you and request these from us. After 6 months, we will need to send you another DNA test kit to obtain a new sample.