International Shipping

You can see which countries we ship to when you place your order. Simply select a shipping country from the list to see the additional courier fee.

Currently we do not ship to Canada or Spain due customs restrictions, and the international situation prevents shipping to Russia and Belarus. Please contact us if the country required is not listed.

The order shipping fee covers the outbound courier charge and usually any customs fees. However, if additional fees are due to the local customs agency, these will need to be paid by the recipient.

It is the recipients responsibility to organise and pay for the return of the sample. We provide approved packaging, labelled to meet customs requirements. The package is low weight and no special paperwork is required.

As the DNA sample are stable for several weeks once the stabilising capsule is placed (whole) into the tube with the sample. Therefore there are no special storage or transport requirements and you can return any day. It is not necessary to use an express service.

The return can be organised with a courier or using standard post, but we would recommend a tracked service. Samples should be returned to:

Lifecode Gx,

c/o WeWork

145 City Road,

London EC1V 1AZ,

United Kingdom

(already labelled as such on the pre-paid envelope).